TOM FAIFER
Sales Manager, Digital Imaging Group, Imaging Concepts of New
Building and growing relationships with customers – this is what Tom Faifer enjoys the most about sales, and he recognizes that developing client relationships comes easily when the best products and services are offered and when customers' needs are kept first and foremost.
A Chicago transplant, Tom's parents moved their family to Albuquerque in the later sixties. Making Albuquerque home since then, Tom is well acquainted with the people and business make-up of the community. Completing management courses at TVI following high school, he has worked in both the commercial and government sectors – an account auditor for a radiopharmaceutical company, an office manager for the service division of a technology company, and an operations/general manager for a construction equipment rental company.
In 2000, Tom joined the Imaging Concepts family. He was hired as the manager for inventory and purchasing. In 2003, he moved into sales; and prior to the end of 2007, he accepted his current position as sales manager for the digital imaging group. “The digital imaging industry is a dynamic industry to be involved with,” Tom comments. “I see Imaging Concepts continuing as a leader in this industry as we commit ourselves to offering quality products supported by a professional and caring staff.”
Away from the office, Tom enjoys time with his wife, family, and friends. An avid softball enthusiast, he has recently hung up his cleats and helps coach the Albuquerque Starz, a sixteen-and-under girls' fast pitch softball travel for which his youngest daughter plays.
RUSS WILLIE
Sales Manager, Imaging Concepts of New Mexico
Russ Wilie joined Imaging Concepts of New Mexico's management team in April 2008. As sales manager, Russ brings a passion for exceeding customer expectations. Transitioning into direct sales and sales management in 2000 for an independent Konica Minolta / Canon dealer, Russ firmly believes that solutions must have the customer's best interest in mind. He is committed to mentor and train his sales professionals, stay ahead of market trends, and build solid relationships with current and prospective ICNM customers.
Prior to entering the business arena, Russ served with the U.S. Army as a non-commissioned officer. During his 11 year tenure, he served several international assignments, which included Germany, Desert Storm, Macedonia, and Bosnia. Russ and his wife Arlene have three children – Sarah, Randy, and Brenden.
DAVID BARNHART
Operation Manager, Imaging Concepts of New Mexico
Dave Barnhart is Imaging Concepts of New Mexico's Branch Operations Manager. Joining the company's management team in March 2007, he brings more than twenty years of experience in warehouse and inventory management, product and supply purchasing, and vendor relationships.
Since 1984, Dave has played an integral part in the fulfillment services side of Lewan & Associates, Inc. (Imaging Concepts' parent company in Colorado). Having started as a delivery driver for Lewan's Colorado Springs branch, he transferred to Lewan's Denver warehouse operations, earned a promotion to warehouse manager soon thereafter, and then took the lead in managing Lewan's purchasing and inventory controls corporate-wide.
Dave enjoys hiking, biking, and the mild Albuquerque winters. He and his wife, Sherri, of twenty plus years, have one adult son.
CLIFF LUCKIE
Service Manager, Imaging Concepts of New Mexico
Cliff Luckie, service manager for Imaging Concepts of New Mexico works closely with ICNM's field engineers, dispatchers, parts personnel, and sales professionals to ensure that customers are receiving exceptional care. Believing that “service is the glue between a company and its customers,” he holds to the notion that “the better the service, the tighter the bond will be.”
An educational background in electronic engineering technology, Cliff joined Imaging Concepts in 1999 as a field engineer. With an aptitude for troubleshooting product and an emphasis on customer care, he earned the position of field supervisor within a year. In 2004, he took the lead as ICNM's service manager. Cliff is a New Mexico native and an avid skier.
