||Prime Sales & Marketing|
"We have had a technician out a few times over the last year to fix and work on our copier. He has always been very prompt, extremely courteous, incredibly knowledgeable about our machine. As much as I hope we don’t have to contact your service department for any additional calls, I always feel comfortable knowing that when we do, you have such outstanding techs who provide exceptional service!"
Ben, Support/Customer Service
||John Howard CPA|
"Joe phoned me to ask what time was convenient for us to have him here, arrived early, listened to our whining, and knew exactly what was wrong and how to make it right. He explained to me what he was doing and why, and demonstrated afterward that what he had done was the correct resolution on both machines. We are extremely delighted with Joe’s professionalism and with the service he provided to us here today." Skip Howard
||McDade-Woodcock, Inc. |
"Imaging Concepts has become one of our most trusted vendors. I have migrated all McDade-Woodcock Xerox contracts to Imaging Concepts (which span over three states). The migration process was a breeze with no issues from either logistics, or operations. McDade-Woodcock experienced little to no downtime during the migration. Monthly billing is quite easy with no hidden fees or unexplained charges. Technical support has been extremely enjoyable with solid solutions to technical issues each time. I highly recommend Imaging Concepts to any firm who desires ethical, honest, and professional services." Benjamin, Director-Information Technology
||Horizon Academy West Charter School|
"By upgrading our copier machines, and creating a contract that fits our school’s needs, Rachel has helped us to work more efficiently and spend less in the process. We are grateful for the rapport we maintain with Rachel. Her attentiveness to issues that may arise has always been met with determination and resolve." Shalom, Office Manager
"I wanted to let you know that we've been approached by [another company] who is interested in being of provider of the same service your company provides. I informed them that we were very satisfied with our current provider. I feel the service that Carlos provides is top notch, plus he's personable and very customer service oriented. I'm a big believer in customer service...I believe Carlos is a shining example of creating "raving fans". Dan, Director of Engineering
||The Santa Fe Opera|
"The customized service agreement and the promise of excellent service was one of the reasons we selected Imaging Concepts as our copier vendor. Frank has done a tremendous job of upholding the original promise and has proven that we made a good choice. He has a pleasant disposition and communicates the technical issues in straightforward non-technical language." Tom, Director of Administration and Operations
||University of New Mexico-Taos|
"I was very impressed with Tasio's caring touch in making sure everything was working properly, taking the time to explain to me what the problem was and how he fixed it, and going that 'extra mile' to be sure we will be equipped with the proper cartridges for the future. He is a true professional and an asset to Imaging Concepts."
Kathleen, Library Director
I just want to tell you how impressed we are here at Hoffmantown Church with your employees. [They] are very professional and willing to see the job though….hard to find these days. We are very happy with the service you provide." Ruby, Administrative Assistant
||Associated Builders & Contractors Inc|
"I am contacting you in regards to your Service Engineer. I would like you to know that he has been prompt, professional and a pleasure to have performing service in our office. He relays details about our service and explains the process. He also is very timely."
Carla, Office Manager
"We had one of our IT people try and install the printer on a computer and he was unsuccessful. I contacted Imaging Concepts and Carols was sent to our office. He identified the problem with the printer, ordered the part and came back and repaired our printer in a timely manner. The level of customer service is one of the factors I use when deciding which vendor to use. I very often refer vendors to other businesses. I can say without a doubt that I would recommend Carlos to work on office equipment." Christine, Controller
City of Rio Rancho
"The City of Rio Rancho, Development Services Department, has always appreciated the knowledge, professionalism, and excellent customer service we have received...your knowledge and expertise of our printer turned a frustrating tedious task into a successful one"
Karen, Development Services
||Rio Rancho Observer|
"No other vendor we work with provides the level of care, concern, and solution-oriented lightning fast response to our needs as a small business." Rockford, Publisher and Co-owner
||Yenson, Lynn, Allen & Wosick, Law Attorneys|
"The work performed was the most outstanding service your company has provided to us throughout the years we have worked together. The type of friendly and competent service provided was refreshing." Phyllis, Esq.
"I felt it was imperative to communicate what an awesome team you have and what an outstanding job they did representing your company. Their professionalism and attitude were nothing short of top notch and make them not only valuable employees but valuable assets to your company." Denise, Administrative Assistant
||Home Instead Senior Care|
"We've had a challenging situation with our copier over the months that we have had it. Finally, after some period of time, we have been able to stabilize and minimize the problems – much due to you and your bulldogged efforts to find solutions. I thank you for not giving up on a solution, and appreciate the follow-up efforts you've made to keep this rascal in good working order for us. I feel that your knowledge base is substantial – and that your experience with our particular unit has made you an expert on maintaining and anticipating issues and future challenges." Jim, Owner/Partner
||St. John's United Methodist Church|
"It's obvious to us here at St. John's that Rick works collaboratively, cares about his clients and puts their best interests first. He's definitely not the typical salesman who comes in pushing his products or using sales tactics or trying to “hard close” us. Instead he took the time to get to know us and what we needed making us confident in his recommendations." Susan, Preschool Executive Director