"Just a note of encouragement that you're more than welcome to pass on to anyone at Imaging Concepts. As you know, we've had a challenging situation with our copier over the months that we have had it. Finally, after some period of time, we have been able to stabilize and minimize the problems – much due to you and your bulldogged efforts to find solutions. Ultimately, probably limiting the amount of movement the copier itself endured – because of the space issues we have – has solved a good amount of the problems – especially with the finisher. I thank you for not giving up on a solution, and appreciate the follow-up efforts you've made to keep this rascal in good working order for us at Home Instead (including the changing of all the drums today…).

I feel that your knowledge base is substantial – and that your experience with our particular unit has made you an expert on maintaining and anticipating issues and future challenges. Thanks for that! We look forward to working with you in 2009."  Jim Myers - Owner/Partner

"It's obvious to us here at St. John's that Rick works collaboratively, cares about his clients and puts their best interests first. He's definitely not the typical salesman who comes in pushing his products or using sales tactics or trying to “hard close” us. Instead he took the time to get to know us and what we needed making us confident in his recommendations. If you have a chance to consult with Rick, we say do it! He can deliver the results that your business needs."  Susan Mullen - Executive Director  View Letter  > >

"We (the owner Denise Coriz and I), just wanted to let you know that Carlos did an excellent job on the copier at IDEAL Home Care, in Espanola. He cleaned, checked, replaced, repaired all parts that were needed and were about to give out. He was very thorough and this had never been done before.  He is also very courteous. Thank you for a job well done!" - Genny

"The service provided by your technicians have been very efficient and professional. This office appreciates that when a call is placed for service of the copier, we quickly hear from the technician to let us know when he'll be by to take care of the problem." Ruby Olivas, Office Manager  View Details > >

"I want to thank Cliff Luckie and Rudi Barkoczi for their very good customer service on May 2, 2008. Their professionalism is high quality. They should be recognized for their friendly and knowledgeable service."  Kerry Bryan - Plant Health Director  View Details > >

"I am compelled to write you today to let you know how fantastic your field engineer David Ramirez has been to work with. He has retrofitted, revitalized, frankly “raised from the dead” our old Sharp copier/printer AR‑205 with 200,000 copies on it. Just when I was considering canceling our service agreement for this machine due to the down time and service needs, I am completely amazed.  Your engineers have always been timely, efficient and well meaning in the past, but David is a genius.  Many thanks for your great service."  Gail Haft - Vice President

"For years we have benefited from Imaging Concepts' document technology and attentive field service.  Beyond that, their value-added programs have really separated them from the competition.  Since we started working with Rick and Imaging Concepts, we have achieved outstanding results: productivity is up and expenses are down." Stephen D. Aarons   View Letter > >

In September 2007, our firm had a problem with our Sharp Copier, and I placed a call to your company for maintenance. David Ramirez was the tech for this call. It took quite some time to troubleshoot and fix our machine. During this time he also received some help from Dale Lasswell. The machine eventually got fixed, and I just wanted to write and tell you what great service we received from these two gentlemen. We also had some trouble with the invoicing, but again these two worked hard to get it all straightened out.